47 answers · Updated weekly

How can we help?

Quick answers to the most common questions about MobileStorePK — accounts, buying phones, reviews, dealers, pricing, and your data. Can't find what you need? Contact us.

Getting started

Creating an account, signing in, password resets, and account basics.

How do I create an account on MobileStorePK?

Is an account free?

I forgot my password. How do I reset it?

How do I change the email on my account?

How do I delete my account?

Can I enable two-factor authentication?

Can I use my account on multiple devices?

Buying a phone

Finding the right phone, understanding PTA approval, used phones, and warranties.

How do I find the best phone for my budget?

What does 'PTA-approved' or 'PTA-compliant' mean?

How do I verify a phone's PTA status before buying?

What should I check before buying a used phone?

How do warranty claims work in Pakistan?

Where should I buy phones in Pakistan?

Why do prices vary so much between dealers?

Can I import a phone myself from abroad?

I can't find a specific phone model on MobileStorePK. Why?

Reviews & comparisons

Writing reviews, the verified owner badge, helpful votes, and using the compare tool.

How do I write a review?

What's the 'verified owner' badge and how do I get it?

What can I write in a review?

What does 'X found this helpful' mean?

Can I edit or delete my review?

Why was my review removed or rejected?

How do I compare phones?

Dealers & outlets

Finding verified dealers, becoming one, dealer tiers, and outlet information.

How do I find a dealer near me?

What's the difference between Flagship, Verified, and Standard dealers?

How do I become a verified dealer?

What do dealers get on MobileStorePK?

An outlet's address or phone number is wrong. How do I report it?

Can I review a dealer or specific outlet?

I called a dealer's listed number and no one answered. What now?

Pricing & alerts

Why prices change, how we source them, reporting errors, and setting up price alerts.

How often are prices updated?

I saw a different price at the actual outlet. Why?

How do I report a wrong price?

How do I set a price alert?

Can I see a phone's price history?

Where do you get your pricing data?

When's the best time to buy a phone in Pakistan?

Account & privacy

Data security, privacy controls, deleting your account, and managing notifications.

What data does MobileStorePK collect about me?

Can I export my data?

Do you sell my data to anyone?

Do you use my reviews to train AI models?

How do I manage email and SMS notifications?

How is my account secured?

I think my account was hacked. What do I do?

★ Still need help?

Real humans, real answers.

We read every message and reply within 4 hours during business days. Whether it's a pricing question, account issue, or dealer inquiry — we're here.